Over the past 20 years, H.K. Pet's hospice care service handled cremations for over 140,000 pets. The Founder Mr. K.K. Chan, with his strong devotion to providing better alternatives to pet lovers, established the Brand subsequent to the termination of Government's public cremation service for animals in 1999. Nowadays, the Brand has a customer service and cremation centre in Kwun Tong as well as "Pet Memento Storage Gardens" in Yau Ma Tei and Causeway Bay, which accommodate around 1,500 cabinets for storage in total. It provides a 24-hour picking service, with five vehicles well-equipped with refrigerators for the transportation of pet bodies, and a freezer room for storing pet bodies in individual boxes at a temperature of around -18°C. It has Ozonated Water Disinfection System for cleansing pet bodies as well as private rooms for pet owners to have a short stay with their pets before saying goodbye.
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